To get the SIA qualification candidates need to attend a two part training course and take and pass two exams.

The course can be delivered over 4 days or during weekends and/or evening sessions. The total training time will always be 30 hours, which includes two hours of exams.

Part 1

This section of the course covers the following topics:

• Introduction to the Security Industry and Roles and Responsibilities of Security Officers
• Patrolling
• Access Control
• Searching
• Security and Emergency Systems
• Fire Safety
• Health and Safety at Work
• The Law
• Emergencies
• Customer Care and Social Skills
• Communications and Reporting
• Equality and Diversity

Part 2 - Communication Skills and Conflict Management

This section of the course covers the following topics:

• Avoiding Conflict and Reducing Risk
• Defusing Conflict
• Resolving Conflict
• Post-incident Considerations and Learning from Conflict